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Vonage Support Enter a search topic. Troubleshooting Audio Issues. In this case, the audio returns if the two parties stay on the line long enough. Dropped audio is a more serious case of Choppy. Delayed You receive a delay in the incoming audio and the other party appears to be waiting to hear what you have already spoken. Static A noise, humming, buzzing, or actual static on the line.
It can sound like a weak radio station, interference, or similar to a poor cell phone signal. If issue is Eliminate an issue with the handset or headset. Replace CAT cabling to the phone with known good cabling as bad pairs can cause issues. Contact us , if the issue persists. As you manage your equipment yourself, we can make best efforts to provide you with further solutions.
Check for heavy queueing of packets bandwidth congestion on the local loop. If the non-Vonage party is the only one experiencing the issue, bandwidth congestion is occurring with upload direction traffic If you are the only party experiencing the issue, bandwidth congestion is occurring with a download direction traffic. Disable SPI. No Way This usually happens immediately after beginning a call. You need to verify the customer is actually connecting to the other person when there is no audio otherwise, it is a Call Completion problem.
If the problem is intermittent, more than likely, a bandwidth congestion issue in either the download or upload direction is the issue. If you are experiencing the issue, then there is a problem with upload bandwidth. If the non-Vonage party is experiencing the issue, then there is a problem with download bandwidth.
Delayed Test calls to original party and other parties to determine whether or not it is a specific person that is experiencing the delay. Did this article answer your question? Yes No. Thanks for your feedback.
Refer to Network Equipment Compatibility for details. Here are some ways to improve network stability. If you have a giant "X" on your screen or are unable to make outbound calls, chances are you have two routers that drop certain critical packets of data. However, it causes numerous problems for VoIP applications. Hello, can you hear me? This usually occurs because a firewall is blocking the RTP packets from flowing.
To solve, check your firewalls. You may need to open ports as it might not be allowing flowing traffic to pass.
Audio quality is going to fall back to the most-reliable, lower-bandwidth audio formats to not drop the call. Also, make sure you place your phones on a VLAN to segment them other network traffic. A possible setting was likely forgotten, or your phone is no longer registered with the VoIP provider.
Review your current configuration for call forwarding and verify that all of your phones are registered and active. Trying to call a coworker and experiencing latency?
You can try to reduce internal network congestion, although that may not always be possible. Another option is to use QoS, which might require upgrading to a business-class router that gives higher priority to VoIP data. Related: What Is Jitter? If you've tested one phone and it isn't working, but you try another device, and it is, chances are your VoIP Phone MAC address might not be registered. We recommend testing using a known working location and network port.
If one phone works in both places and the other fails, it's a problem with the phone. If both phones work successfully at one location, it could suggest that an Ethernet drop is not functioning. Is your phone simply not turning on?
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